Our Core Principles for Protecting Your Privacy
How 12bango handles your data—six core principles.
Your Data Is Never Sold
12bango never sells your name, phone number, or any other personal information to third parties. Your data is used solely to provide our services.
Bank-Grade Encryption
Every data transfer is secured with 256-bit SSL encryption. Your payment details and personal information are protected with the highest level of technical security.
Purpose-Limited Use
Your data will only be used for the purpose it was collected. It is not used beyond account verification, payment processing, and customer support.
Transparent Data Collection
You are always informed upfront about what data is being collected and why. No information is collected without your consent.
Right to Control Your Data
You have the right to view, correct, or request deletion of your personal data at any time. This is a fundamental right.
Limited Retention Period
Data is not retained beyond the necessary period. Once legal obligations have been fulfilled, data is securely deleted.
This Privacy Policy applies whenever you use the 12bango platform. By registering or using the platform, you are considered to have agreed to this policy. If you have any questions, support@12bango.asiato get in touch.
Introduction
As Bangladesh's online gaming and Sports Betting platform, 12bango takes your privacy extremely seriously. Every time you register, place a bet, play a game, or contact support on 12bango, some form of data is generated. It is our policy to be fully transparent about how that data is handled.
We believe your personal data belongs to you. 12bango collects and uses information only to provide its services, ensure security, and meet legal obligations. Your data is never used for any other purpose or sold to any third party.
This Privacy Policy has been prepared in compliance with the GDPR (General Data Protection Regulation) and international data protection standards. As an internationally licensed platform, 12bango is bound to uphold these standards.
This policy may be updated from time to time. You will be notified of any significant changes via email or app notification. The date of the most recent update will be noted at the end of the policy.
What Information Is Collected
12bango collects information in two ways—what you provide directly, and what is generated automatically as you use the platform.
Information you provide directly:
- At registration: full name, date of birth, mobile number, email address (if provided), and residential address.
- For KYC verification: National ID or passport details and photos.
- At the time of payment: bKash/Nagad/Rocket number or bank account details.
- When contacting support: Information provided via chat or email.
Automatically Collected Information:
- Device information: mobile model, operating system, and browser type.
- Network information: IP address and type of internet connection.
- Usage activity: pages visited and time spent, games played, and login timestamps.
- Transaction History: Deposit, withdrawal, and betting records.
12bango will never ask for your bKash PIN, bank password, or card CVV — if anyone requests these, it is fraud.
How Your Information Is Used
12bango uses the information collected for the following purposes:
| Data Type | Purpose of Use | Basis |
|---|---|---|
| Name & Contact Details | Account Creation & Support | Contractual Requirements |
| Identity Information | KYC verification and age confirmation | Legal Obligations |
| Payment Information | Deposit & Withdrawal Process | Contractual Requirements |
| Transaction History | AML monitoring and fraud prevention | Legal Obligations |
| Usage Patterns | Service improvement and personalized experience | Legitimate Interest |
| Device & IP Information | Security & Fraud Prevention | Legitimate Interest |
| Contact Information | Promotional Communications (with consent) | Your Consent |
12bango also uses your information to analyze betting patterns and gaming behavior in order to activate responsible gaming tools. If a player's betting behavior shows signs of risk, the support team may proactively reach out.
You can opt out of promotional emails or SMS at any time by contacting support. However, transaction-related and security messages cannot be disabled, as they are essential for your account's safety.
Data Sharing Policy
12bango does not sell your data to anyone. However, limited information may be shared in the following circumstances:
- Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and banks.
- Game Providers: Game providers such as Evolution Gaming and Pragmatic Play can see game results and betting history — but not your personal identifying information.
- KYC Verification Service: Identity verification documents may be sent to an accredited third party that complies with GDPR standards.
- Legal Authorities: 12bango is legally required to disclose information upon a valid court order or a lawful request from a regulatory authority.
- AML & Anti-Fraud Agencies: If money laundering or fraud is suspected, the relevant international authorities may be notified.
Even when data is shared in the above cases, 12bango ensures that those third parties maintain the same level of privacy protection. Data processing agreements are executed with each of them.
12bango never shares your information with advertisers or any third party for marketing or promotional purposes.
Data Retention & Security
12bango has put in place multiple layers of technical and organisational measures to keep your data secure:
- 256-bit SSL Encryption: All website and app connections are SSL encrypted.
- Database Encryption: Stored data is also kept encrypted—even with server access, the data cannot be read.
- Two-Factor Authentication: OTP is used for account login verification.
- Regular Security Audits: Third-party security experts conduct regular system audits.
- Restricted Access: Only staff members who require access are permitted to view specific data.
How long is data retained:
- While your account is active: all data remains active.
- After account closure: transaction records are typically retained for up to 5 years due to legal obligations.
- KYC documents: retained for up to 5 years after account closure.
- Support chat records: retained for up to 2 years.
In the event of a data breach, the relevant authorities and affected players will be notified within 72 hours, in accordance with legal requirements.
Cookies & Tracking
12bango's website and app use cookies — small text files stored on your browser or device. Without them, many features of the platform will not function properly.
| Cookie Type | Purpose | Requirements |
|---|---|---|
| Maintaining login sessions, security tokens | Always Active | |
| Remembering language preferences and bet slip information | Optional | |
| Page visit counts, performance monitoring | Optional | |
| Fraud detection and identification of multiple accounts | Always Active |
Essential and security cookies cannot be disabled, as the platform will not function properly without them. Optional cookies can be managed through your browser settings or via the cookie banner that appears on your first visit to the site.
12bango does not use tracking cookies from any external advertising networks. Usage patterns are analyzed solely to improve our own platform.
Your Rights
Every 12bango player has fundamental rights regarding their own data. To exercise these rights, write to support@12bango.asia.
Right to Access Your Data
You may request to view what information 12bango holds about you. A response will be provided within 30 days.
Right to Correct Your Information
You may request corrections to any inaccurate information on your account. Changes to your name or date of birth may require supporting documents.
Right to Erasure
After account closure, you may request deletion of any data held beyond what is required by legal obligations.
Right to Restrict Processing
You may request to restrict the use of your data for specific purposes, such as promotional communications.
Right to Data Portability
You may request your data in a machine-readable format (CSV), where technically feasible.
Right to Withdraw Consent
Consent given for data use may be withdrawn at any time.
Upon receiving a rights request, 12bango will respond within a maximum of 30 calendar days. For complex requests, an additional 60 days may be required—you will be notified in advance if this is the case.
Minor's Data
12bango strictly prohibits anyone under the age of 18 from registering or using the platform. Collecting or storing data from minors is against 12bango's policy.
If, for any reason, a person under the age of 18 is able to open an account and this is later identified:
- The account will be closed immediately.
- All collected data will be permanently deleted.
- Any remaining balance will be handled in accordance with applicable legal guidelines.
If you suspect a child or teenager in your household is using 12bango, please contact support immediately. We will handle the matter confidentially and promptly.
Parents and guardians are advised to keep the 12bango app and website out of reach of children on their mobile devices. The parental control features available on Android and iOS can help with this.
Third-Party Links
The 12bango platform may occasionally reference third-party services — such as game providers or payment services — each of which has its own privacy policy.
12bango is not responsible for the privacy policies of these third parties. However, only the minimum data necessary for service delivery is shared with these providers from 12bango, and strict data processing agreements are in place with each of them.
All game providers on 12bango are internationally licensed and are contractually required to comply with GDPR standards. 12bango does not partner with unknown or unlicensed providers.
Policy Updates
12bango may update this Privacy Policy at any time. Reasons for changes may include:
- New legal obligations or regulatory guidelines.
- When new services or features are added to the platform.
- Changes to data protection technologies or security methods.
For significant changes, you will be notified at least 14 days in advance via email or app notification. The date of the most recent update will always be displayed on the policy page.
Continued use of the platform after a policy change will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact the 12bango data protection team:
- Email: support@12bango.asia (Subject: Privacy Request)
- Live Chat: Tap the chat icon on the platform to speak with us directly.
Including your registered mobile number and account ID with your request will help us respond faster. 12bango responds to all privacy-related requests within a maximum of 30 business days.
No 12bango representative will ever ask for your password, OTP, or full payment details over the phone or chat. Any such request is fraudulent—report it to support immediately.